- Please send all return/exchange requests by clicking the "Contact Us" link on the website or send an email to info@alluapparel.com
- Purchases made are valid for exchange, credit, or refund within 30 days from the ship date.
- All items must have their original tags attached.
- All items must be unworn and unwashed.
- We offer free exchanges for all domestic customers, where we will exchange your item to any item of equal value, and will cover both the return shipping cost as well as the new shipping cost of the exchange.
- If a product you receive is damaged during shipment, or is not what you ordered, we can send a replacement right away and provide a prepaid return label for our U.S. customers to retrieve the item. If international, please contact us and we will let you know next steps.
- ALL SALE ITEMS ARE FINAL. Items cannot be returned unless they are damaged. Exchanges can be made for items valued at equal price.
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